Do you not like your mokeg? That is a pity, and we feel very sorry about this ☹ Nevertheless, you of course do have the right to revoke up to 14 days.
Here is how:
The right of revocation (delivery of goods and provision of services) applies exclusively to customers. A customer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his self-employed professional activity.
You have the right to cancel this contract within fourteen days without specifying any reasons. The withdrawal period is fourteen (14) days from the day on which you or a third party other than the carrier and designated by you took or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us in written form via post (mokeg s.à.r.l., Rue de Drinklange 18, 9911 Troisvierges, Luxembourg) or via e-mail (email@example.com) by the means of the attached sample form or in any other way that clearly states your intention of withdrawal from the contract.
To comply with the withdrawal period, it is sufficient to send this written notification of the exercise of your right of withdrawal before the end of the withdrawal period.
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we receive notification of your cancellation of this contract.
We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the end of the fourteen-day period.
You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.
The revocation right is not available for contracts
The revocation right expires prematurely in case of contracts
(If you opt to cancel the contract, please fill out this form and send it back).
To: mokeg s.à.r.l., Rue de Drinklange 18, 9911 Troisvierges, Luxembourg OR firstname.lastname@example.org
Subject: Withdrawal from contract
I hereby revoke the contract concluded by me for the purchase of the following product: (Insert the product name/number as on your order confirmation)
And received on:
Name of the customer:
Address of the customer:
Signature of the customer (in case of communication on paper):
Date of submission: