All sales of the seller’s products are made according to the following conditions which have preference to any stipulations laid down in the buyer’s order / acceptance, including buyer’s general conditions, unless otherwise stated in a written agreement, and in that case with an exact indication of the points from which these sales and delivery conditions are deviating.
As far as purchase orders are concerned, an agreement of supply is only made when buyer has received a written order confirmation from seller.
Information, technical data, inventory and prices on seller’s products stated in catalogues, leaflets, websites and other written material are only to be considered as approximate and not binding on seller, unless a written agreement explicitly states otherwise.
All drawings and technical specifications handed over to buyer prior to or after entering into an agreement remain seller’s property. No material must be used or copied by the buyer without the seller’s written permission, neither must it be reproduced, handed over nor brought to the knowledge of a third party for another purpose than the performance of the agreement made.
Failing an agreement, all documentation handed over should be returned to seller, and also in that case no copying or general use of the material can be made, nor must it be brought to the knowledge of a third party.
The seller is not responsible for the buyer’s selection of the product, including compatibility of the product, its use and results, unless the contract explicitly refers to these.
The seller undertakes no responsibility for the buyer’s selection of potential supplementary equipment and service requested for use with the product as well as application and results of same. The seller reserves the right to modify his products without notice as far as such modifications do not cause major restrictions of the applications.
The seller reserves the right to alter prices in case of major changes of rates of exchange, increased prices for raw materials, political events or other conditions which the seller cannot control, unless a written agreement states that the seller is not entitled to make such reservation.
The risk for the product is passed upon delivery, unless otherwise agreed in writing. Such agreements are made in accordance with Incoterms 90 terminology.
The agreed time of delivery is only approximate and subject to full approval of the contents of the agreement, for instance accepted drawings and finally confirmed dimensions.
If full or partial prepayment has been agreed, it is a condition that such payments actually have been effected. Failing indication of an exact delivery date, but on the contrary a delivery period, such a period is counted from the date when seller has received all necessary information for fulfilment of the contract and provided that agreed prepayments, if any, have been effected.
The seller is never responsible for delays, unless such delays are owing to gross negligence on his part. The seller is never responsible for operational losses, loss of profit, loss on goods kept in stock, loss caused by delayed building activities or other contract work or any other direct or indirect loss or direct or indirect costs caused by delayed deliveries. If delays should occur, and if, at the buyer’s request, the seller cannot state a delivery period, the buyer has the right to cancel the order and demand reimbursement of potential (pre)payment, provided that the products have not been made especially to the customer’s specifications.
Above statement defines the seller’s maximum responsibility in relation to delays.
The seller reserves for himself the right of ownership until the agreed price has been paid. In that case it is the buyer’s duty to take out an insurance on the goods against any damage from the date of the passing of the risk until the agreed price has been paid.
The insurance should cover full and new value of the goods in question. Until close to the date of delivery, the seller has a right to demand, and the customer is bound to give a banker’s guarantee payable on demand in an acknowledged bank for the total purchase sum including costs and outlays.
For delivery of products that should form part of another product, the seller is entitled to demand at any time, and the buyer is liable to give a banker’s guarantee payable on demand in an acknowledged bank for an amount corresponding to the purchase sum for the parts entered at the time in question, but not yet paid.
If the buyer does not give such a banker’s guarantee on request, the seller is entitled to consider the agreement(s) non-fulfilled, wholly or partly, and the seller is entitled to claim delivery of products that have not been used and not paid. The buyer is thus unable to work with or otherwise use such products.
Payment has to be made at the time stated in the invoice. If the buyer does not pay in due time, the seller reserves for himself the right to charge 2% interest on late payments for each new month. The same interest is charged if a respite has been granted.
The buyer is not entitled to keep back payments or to set off against asserted claims that have not been accepted by the seller.If the buyer does not want to receive the lot at the time agreed, he is obliged to pay as if delivery had been made according to the agreement.
Disposable packing has been included in the price and will not be refunded in case of a possible returning. Multi-way packing will be charged and credited to the customer in case of prompt and safe return, carriage-paid.
The buyer shall reimburse the seller for any costs or charges for which the seller becomes legally liable in respect of the removal and disposal of packaging materials.
TThe buyer does not acquire property and / or inventor’s rights / other incorporeal rights to any computer programmes used for the product, nor any drawings, design, technical solutions etc. whether individually made for the buyer on his account or not, since the buyer is only entitled to use such material in relation to the agreed application of the product.
Immediately on receipt and prior to taking the products into use, the buyer should inspect the goods supplied to ensure that there are no shortcomings and that the correct quantity has been supplied.
Complaints of defects which have been found or should have been found at a general inspection must be made at once and not later than 8 days after receipt of the products. If the complaint is not made within the time limit stated, the buyer loses his right to put forward a claim. Complaints of discrepancies in quantity and damages to the product should be made immediately to the carrier, if any, and to the seller. Otherwise, the buyer loses his right to complain of such faults.
Provided that the agreed terms of payment are kept, and that complaints are made in due time, the seller will remedy any shortcomings that turn up during a period from 12 months from the delivery date.
The responsibility does not comprise deficiencies caused by factors arisen after the risk has passed over to the buyer. Remedy is only made by adjustment, repair or replacement of (parts of) the product or its components according to the seller’s option.
Wages paid for dismounting and mounting will not be refunded. If dismounting and mounting should affect more than the product, such work and costs are irrelevant to the seller as well. The buyer has to send the seller a written complaint with details of the deficiency without undue delay. The complaint should be made immediately, if there is reason to believe that damages might be involved.
If the buyer does not advise the seller of a deficiency within the time limit stated, the buyer will lose his right to make a claim.
Return of repaired parts or return of the product is paid by the seller who takes over replaced parts, if any. Unless otherwise agreed, the buyer will pay such additional costs that may arise if the product is situated at another place than the destination stated in the agreement, or, failing such information, the place of delivery.
If the product has been changed or someone else than the seller or a repair man appointed by the seller has tried to repair the product, or if the product has been subject to damages or used for unfit purposes, or if installation, operation and maintenance are not in compliance with the seller’s stipulations, the seller can refuse to remedy the deficiency free of charge.
Deficiencies caused by conditions for which the buyer or someone else is responsible, or which are not announced until after expiration of the remedying period, are not the seller’s business.
The seller’s responsibility does not include deficiencies arisen in materials provided by the customer or by a co-producer / supplier appointed by the customer or in constructions ordered or specified by him.
If the seller does not meet his obligations within a reasonable time, the buyer can claim a proportional reduction of the purchase sum, but not more than 15% of the agreed purchase sum. In case of a vital deficiency, the buyer can cancel the agreement by a written notice to the seller, at the same time demanding compensation for his loss, i.e. max. 15% of the agreed purchase sum.
Above conditions are the seller’s maximum obligations concerning shortcomings. So the seller is neither responsible for direct nor indirect losses, including operational losses, loss of profit as well as costs or damages etc.
The seller is responsible for personal injuries according to the legislation concerning product liability.
The seller is not responsible for damages to real and personal property which occurs while the product is in the buyer’s possession. Nor is the seller responsible for damages to products made by the buyer or products comprising such parts. Furthermore, the seller is only responsible for damages to real and personal property, if it can be proved that the damage is caused by mistakes or negligence made by the seller or others whom the seller is responsible for.
The seller is not responsible for operational losses, loss of profit or other indirect losses. If a product liability towards a third party has been imposed on the seller, the buyer is committed to indemnify the seller to the same degree as the seller’s responsibility stated in the three previous paragraphs.
These limitations of the seller’s responsibility are not valid, if the seller has shown gross negligence. If the third party claims compensation from one of the parties in accordance with this point, he should advise the other party immediately.
The buyer is bound to let the court or arbitration tribunal bring an action against him which deals with claims made against the seller for damages assertedly caused by the product.
The seller’s obligations are suspended and can be dropped when missing fulfilment is owing to conditions beyond the seller’s control.
Any dispute arising out of the contract shall be settled before a Luxembourgish Court. However, the seller is entitled to demand arbitration according to the general rules of the arbitration Centre of the chambre of commerce of the Grand-Duchy of Luxembourg. Settlement through arbitration does not exclude the possibility of an injunction or that other preliminary remedies can be carried through at the relevant revenue.